PRIVACY POLICY
Effective Date: 21/03/2025
Clover Southern Europe, S.L. ("Clover," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and store your personal data. This Privacy Policy explains how we process personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Data Protection and Digital Rights Guarantee (LOPDGDD).
1. DATA CONTROLLER
The data controller responsible for your personal data is:
Clover Southern Europe, S.L.
Carrer de Sueca, 10, Valencia, 46006, Spain
hello@rideclover.com
For any privacy-related inquiries, you can contact our Data Protection Officer (DPO) at: hello@rideclover.com
2. PERSONAL DATA WE COLLECT
We may collect the following categories of personal data:
- Identity Data: Name, surname, date of birth, national identification number (DNI/NIE/passport).
- Contact Data: Email address, phone number, postal address.
- Account Data: Username, password, and account preferences.
- Payment Data: Billing information, payment methods, transaction history.
- Device Data: IP address, browser type, device identifiers, and other technical data.
- Usage Data: Interaction with our website, app, and services.
- Location Data: If you use location-based services, we may collect GPS location with your consent.
3. HOW WE COLLECT PERSONAL DATA
We collect personal data through:
- Direct interactions: When you sign up, contact us, or use our services.
- Automated technologies: Through cookies, analytics tools, and similar technologies.
- Third-party sources: Payment providers, identity verification services, and partners.
4. PURPOSES OF PROCESSING PERSONAL DATA
We process your personal data for the following lawful purposes:
Purpose | Legal Basis |
To provide our services, including e-bike subscriptions and maintenance | Contractual necessity | Contractual necessity |
To manage your account and process payments | Contractual necessity |
To send updates, promotions, or newsletters (if you opt-in) | Consent |
To improve our platform and user experience | Legitimate interest |
To comply with legal obligations (e.g., tax, fraud prevention) | Legal obligation |
To respond to inquiries and customer support requests | Legitimate interest |
To ensure security and prevent fraudulent activities | Legitimate interest |
5. DATA SHARING & DISCLOSURE
We do not sell your personal data. However, we may share it with:
- Service providers (e.g., payment processors, cloud hosting, analytics providers).
- Regulatory authorities when required by law.
- Business partners if necessary for providing services.
- Law enforcement when responding to legal obligations or fraud prevention.
We ensure all third parties comply with GDPR requirements and safeguard your data.
6. INTERNATIONAL DATA TRANSFERS
If we transfer personal data outside the European Economic Area (EEA), we ensure:
- The recipient country has adequate protection per the European Commission.
- We use Standard Contractual Clauses (SCCs) approved by the EU.
- We obtain explicit consent where necessary.
7. DATA RETENTION
We retain your personal data only as long as necessary for the stated purposes:
- Account data: Until account deletion.
- Billing data: As required by tax and accounting laws (typically 6 years).
- Marketing data: Until you withdraw consent.
- Usage data: As long as necessary for security and analytics.
When no longer needed, we securely delete or anonymize the data.
8. YOUR DATA RIGHTS
Under GDPR and LOPDGDD, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request data deletion.
- Right to Restriction: Limit how we process your data.
- Right to Data Portability: Receive data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: At any time for marketing purposes.
To exercise your rights, contact us at: hello@rideclover.com. You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
9. SECURITY MEASURES
We implement technical and organizational measures to protect your data, including:
- Encryption & Secure Storage to prevent unauthorized access.
- Access Controls limiting access to authorized personnel.
- Regular Security Audits to assess vulnerabilities.
However, no system is 100% secure, and we recommend safeguarding your login credentials.
10. COOKIES & TRACKING TECHNOLOGIES
We use cookies to enhance user experience. You can manage preferences via our **Cookie Policy** [Link to Cookie Policy].
Types of cookies we use:
- Essential Cookies: Necessary for service functionality.
- Analytics Cookies: Help us understand usage trends.
- Marketing Cookies: Used for personalized advertising.
You can opt out via browser settings or our cookie management tool.
11. CHANGES TO THIS PRIVACY POLICY
We may update this policy periodically. We will notify you of significant changes via email or website updates. Please review it regularly.
12. CONTACT INFORMATION
For any questions regarding this policy, contact us at:
Clover Southern Europe, S.L.
Carrer de Sueca, 10, Valencia, 46006, Spain
hello@rideclover.com